Terms and Conditions

Reservation Policy:

The entire amount of booking for the total period of stay has to be paid in order to confirm the booking.

The package rate is subject to change without prior notice.

Cancellation Policy:

Cancellation 30 days (or more) prior to check-in: 100% refund

Cancellation 15-30 days prior to check-in: 50% refund

Cancellation 15 days (or less) prior to check-in: 0% refund

Cancellation Policy (Blackout and long weekends):

For confirmed booking during blackout dates cancellation is not possible without incurring a charge.

Child Policy:

Children up to 5 years of age can stay in the parent's room without additional charge

Children between 5-10 years will be charged 50% of adult rates

Children above 10 years will be charged adult rates

Serai Tiger Terms & Conditions:

The resort check-in time is 1300 hours and check-out time is 1100 hour.

For arrivals at the resort prior to 0700 hours, the reservation needs to be made and held from the previous night.

Rooms will be held upto 1800 hours on the day of arrival unless prior information for late check-in is provided.

For late check-out, a request may be made to the hotel and is subject to availability.

The credit card guarantee will ensure that your reservation is held on a definite basis, up to your actual time of check-in, on the day of reservation.

Prices are subject to change without notice.

Luxury Tax applicable will be as per the Government of India regulations. Any increase in government levies will be extra.

Maximum 3 Adults or 2 Adults with two children below 5 years would be allowed per room.

Maximum of one extra roll away bed or one mattress would be permitted per room.

It is mandatory for any Non-Resident Indians/Foreigners to produce their passport at check-in.

It is mandatory for any Indian to carry a valid identity proof and produce at the time of check-in.

Credit Card Bookings Terms & Conditions:

(In order to avoid credit card frauds, guests are requested to note the following.)

For bookings made using a credit card the following documents will have to be produced at the time of Check In:

For a guest making a booking for himself using own Credit Card:

The credit card used to make the booking is necessary to be produced at the time of Check-in.

For a guest making a booking for another person using own Credit Card:

If the Credit Card holder is not one of the guests staying at the hotel, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of Check-in.

DEPOSIT POLICY:

1. 100% advance payment to confirm the reservation.

2. Credit card details are mandatory to process the reservation.

Refund Policy:

In case of refund, bank transactions charges will be deducted above cancellation charges.

In case of credit card transactions, refund will be done only to the same credit card.